Cassina Customer Service Specialist - Maternity Leave

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7duvaw

**Responsibilities**
The person will join Cassina’s Customer Service team and will be responsible for managing the company’s directly operated stores, marketplace clients, and the e‑commerce channel, reporting to the Team Leader. **Activities**
- Managing the entire order cycle - from intake to shipment - while following the company’s commercial sales strategy guidelines;
- Handling payments;
- Coordinating shipments and export procedures;
- Providing after‑sales service;
- Ensure an appropriate service level in line with company standards;
- Maintain constant communication with the client from start to finish of each transaction, fostering a positive, trust‑based relationship between the company and its customers;
- Providing prompt responses to inquiries, in keeping with the company’s tone of voice and brand image, and contribute actively and proactively to the team’s efforts in achieving corporate objectives.



**Skills and Knowledge**
- Strong written and verbal communication skills;
- Excellent interpersonal and organizational abilities;
- Effective time‑ and priority‑management skills;
- Team‑oriented mindset;
- Problem‑solving attitude;
- Excellent knowledge of the English language;
- Proficiency with the Microsoft Office suite. **Education and Work Experience**
- Diploma or degree in Foreign Languages, Marketing, or Economics;
- At least 3 years of similar experience in an international environment;
- Experience in the luxury/design sector is a plus. We offer a six-months fixed term contract. **Work location**: Meda (MB).
**Lavoro da remoto**:1 day per week as per Group Policy Our company is an equal opportunity employer.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7duvaw