Customer Service Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7dvd9p

Location: Milan
Department: Digital
Reports To: Head of E-Commerce
Scope of the Role
The Web Customer Service Specialist plays a key role in delivering an outstanding digital customer experience. Acting as a Brand Ambassador, this role supports customers throughout their online purchasing journey, ensuring timely, accurate and personalized assistance before, during and after each purchase.
The role manages the complete order lifecycle, resolves customer issues efficiently and collaborates closely with Digital, Logistics, Warehouse and other internal teams to continuously improve customer satisfaction and strengthen brand loyalty.
Key Responsibilities
- Deliver an excellent customer experience across all customer touchpoints, including email, phone, chat and social media (Instagram, Facebook, LinkedIn).
- Manage customer enquiries related to products, online orders, deliveries, returns, exchanges, refunds and warranty claims.
- Support customers throughout the entire order lifecycle, ensuring prompt and accurate communication.
- Handle

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7dvd9p