After Sales- Community Operation Specialist-italy

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7dvnv9

**About BYD** Our Purpose is to **_build a zero-emission future that reconnects humanity with nature._** We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team. BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem. **Location: Italy** **Department: Customer Care - After Sales, BYD Europe** Within the After Sales division, the **Customer Care department** focuses on initiatives and processes that strengthen customer satisfaction, service quality, and the overall brand experience. To support the growth of the European business and the increasing complexity of customer care initiatives, BYD is seeking a **Community Operation Specialist** based in **Milan**,**Italy**. This role will lead and coordinate strategic projects within the Customer Care area, ensuring that initiatives aimed at improving customer experience are effectively designed, implemented, and delivered across the organization. **Key Responsibilities**: - Community Growth & Engagement Develop and execute community growth strategies tailored to the UK market Drive user engagement through campaigns, discussions, and interactive content Identify and nurture key users (KOLs, active contributors, brand advocates)
- Content Planning & Management Plan and publish high-quality, localized content (posts, topics, campaigns)



Moderate user-generated content to ensure quality and compliance Identify trending topics and align content with user interests
- Campaign & Event Execution Plan and execute online and offline campaigns (e.g., test drive events, meetups) Collaborate with marketing and after-sales teams to launch engagement initiatives Support offline activities such as vehicle showcases and community events
- Data & Insights Monitor community performance metrics (engagement, retention, growth) Analyze user behavior and optimize content and operations strategies Provide regular reports and actionable insights **Skills, Qualifications, and Experience Required**: - Bachelor’s degree or above
- 2+ years experience in community operations, social media, or content marketing
- Strong understanding of Italy digital platforms and user behavior (e.g., Instagram, TikTok, Facebook) Passion for automotive industry (EV knowledge is a plus)
- Excellent English communication and copywriting skills
- Strong sense of ownership and execution
- Strong understanding of the Italy market, including local user behavior, culture, and digital trends
- Proven experience in localized community operations and user engagement strategies
- Native-level or fluent Italian proficiency, with excellent copywriting and communication skills **We Offer**: - Competitive remuneration based on performance and experience.
- Opportunities for department and company-wide team building events. **Location**: Milan, Italy
**Type of Employment**: Full-time

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7dvnv9