Components Coordinator
Pubblicato il 12-08-2026 - Stellantis in Città Metropolitana di Torino
ABOUT THE ROLE
As part of Stellantis’ commitment to customer satisfaction and continuous vehicle quality improvement, the Components Quality Coordinator plays a key role in managing qualitative feedback from markets and ensuring timely and effective solutions to customer issues.
WHAT YOU WILL DO
- Act as the main contact for markets, collecting and analyzing customer quality feedback (Customer Incident Reports).
- Monitor and follow up on feedback, ensuring that issues are correctly addressed and resolved by the relevant technical departments.
- Coordinate the implementation of robust solutions by aftersales networks to resolve customer concerns regarding vehicles in the field.
- Support the improvement of vehicle quality and contribute to warranty cost control within Stellantis brands.
- Track the progress of ongoing technical topics (e.g. technical events, improvement actions) and communicate updates to markets via internal information systems or regular meetings.
- Collaborate closely with the Stellantis Technical Assistance teams.
- Assess the technical content and completeness of Customer Incident Reports, ensuring sufficient detail for investigation.
- Escalate issues to the Control Tower for review through “quality gate” meetings when necessary.
- Draft Technical Service Bulletins (TSBs) once corrective solutions are validated by Engineering.
WHO YOU ARE
- Engineering Degree (or equivalent )
- Experience in Technical Aftersales, Quality, or Engineering roles.
- Broad knowledge of automotive products and systems (architecture, electrical/electronic systems, telematics, chassis, powertrain, diagnostics, etc.).
- Strong analytical, writing, and verbal communication skills.
- Strong customer focus and cost awareness.
- Excellent organizational and coordination skills, with the ability to manage cross-functional topics.
- Strong communication and teaching skills; open-minded and collaborative.
- Self-driven, with good time management and priority-setting abilitie