Technical Support Analyst
Pubblicato il 12-08-2026 - Jobgether in Italia
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Analyst based in Italy.
Join a fast-growing technology environment where you'll play a key role in supporting innovative payment and financial solutions used by businesses around the world. As a Technical Support Analyst, you will work at the intersection of customer success, engineering, and product development, helping partners resolve complex technical issues and optimize platform integrations. You'll investigate API-related challenges, analyze system behavior, and contribute to continuous product improvements through actionable technical insights. This role offers the opportunity to work with modern technologies in a collaborative, high-impact environment where ownership, problem-solving, and clear communication are highly valued. If you enjoy troubleshooting complex systems and making a tangible difference for customers, this position offers an exciting opportunity to grow your technical expertise.
Accountabilities
- Investigate,
troubleshoot, and resolve advanced technical issues affecting platform functionality, APIs, and partner integrations.
- Support customers and business partners by diagnosing complex integration challenges and providing clear technical guidance to achieve successful resolutions.
- Manage support incidents from initial triage through resolution while meeting service level agreements (SLAs), customer satisfaction goals, and quality standards.
- Collaborate closely with engineering, product, and other internal teams to elevate complex issues and drive timely resolutions.
- Analyze application logs, system data, and SQL queries to identify root causes and recommend corrective actions.
- Create and maintain technical documentation, troubleshooting guides, and knowledge base articles to improve internal efficiency and customer self-service.
- Share recurring customer feedback and technical insig