Front Office Agent

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7dw7ld

MAIN RESPONSIBILITIES
- Serve as the first point of contact in the hotel lobby, assisting guests with any inquiries or requests.
- Welcome and manage all walk-in guests efficiently and professionally.
- Support the Supervisors and Managers with administrative tasks as required.
- Run operational reports and promptly communicate any discrepancies to relevant departments.
- Stay up to date with expected arrivals and departures to ensure seamless guest experiences.
- Maintain positive guest and colleague interactions, fostering a collaborative work environment.
- Build and maintain strong guest relationships to enhance their stay.
- Collaborate effectively with other departments in the spirit of teamwork.
- Prepare daily, weekly, and monthly reports, including storage control reports.
- Uphold and promote Armani’s values and culture characteristics.
- Ensure punctuality and adherence to hotel service standards at all times.
- Handle guest inquiries both in person and over the phone with professionalism.
- Respond appropriately to emergencies and follow hotel safety procedures.




- Manage incoming and outgoing calls, including local, national, and international calls.
- Process guest payments and maintain accurate cash handling procedures.
- Stay informed about special programs, hotel events, and city attractions to provide personalized recommendations to guests.

REQUISITI
- Strong knowledge of Front Office operations, with a proactive approach to problem‑solving.
- Excellent work ethic and people‑management skills, with a keen eye for detail.
- Previous experience in a 5‑star hotel or a related field is preferred.
- Minimum of 1‑year experience in a similar role.
- Proficiency in Opera PMS is mandatory.
- Fluency in English and Italian; additional languages are an advantage.
- Strong knowledge of Milan’s attractions, events, and cultural scene.

ALTRI INFORMAZIONI
- Employment Type: Full‑Time
- Location: Milan, Italy
- Languages Required: Italian, English (additional la

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7dw7ld