Help Desk Technician
Pubblicato il 12-08-2026 - Sharp Brains in Firenze
Skill Set: Helpdesk Support Technician Level 1
Contract: B2B/Freelance
Location: Florence, Italy
Days per week: Onsite on demand
Language: English & Italian
Roll Type: Dispatch
La preghiamo di leggere attentamente la panoramica e i requisiti per questa possibilità di lavoro riportati di seguito.
Key Responsibilities:
- Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
- Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
- Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
- Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
- Administered approved software installations, updates, and security patching in coordination with IT policies.
- Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
- Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
- Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
- Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
- Assisted with Active Directory tasks, basic user account management, and smart hands support.
- Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
- Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling. xrdbqlu
- Followed ITIL practices for incident, problem, and service request management in corporate environments.
Note: Freelancers are preferred