Customer Service Executive
Pubblicato il 12-08-2026 - G2 Travel in Roma
We're looking for passionate individuals with customer care experience in the travel industry and fluent in English and Mandarin language skills. If you thrive in a fast-paced, international environment, this is your moment The Company … and we’re in the business of planning and organising trips all over the globe for almost half a million travellers each year.
We’re G2 Travel, a wholesale tour operator with a network of offices spanning Asia, the Middle East, Europe and North America.
We’re not a corporation and don’t behave like one – results are achieved through collaboration and teamwork – a place where everyone gets noticed.
The Department Our Customer Care teams are the dynamic interface between our global clients (travel agents) around the world and our suppliers (hotels) throughout Europe and the Middle East. The team manages groups of tourists arriving in Europe and in many parts of the world to satisfy customer and business needs.
The Role Take responsibility for the provision of excellent in-destination service for all groups.
Check itinerary feasibility before tour arrival and make sure the operation is seamless. For exceptional groups with special needs provide a concierge level support. Effectively balance customer satisfaction with commercial outcomes. Negotiate, contract, maintain and foster relationships with supplier partners. Prevent issues from happening and solve unpredictable emergencies in a timely manner, maintaining the best service delivery.
Obtain and supply contact details before deadlines so complete information is made available to groups;
Follow up with reservations on any non-confirmed services and make sure all services are confirmed.
Liaise with tour leaders and suppliers to manage the delivery of high standards of service;
Maintain proactive contact with the group to anticipate and avoid issues via phone, social media and in-person (where applicable);
Meet and greet select VIP groups, Perform inspections for tour planning and quali