Wonderful enables enterprises to build, test, deploy, and monitor AI agents for their most complex needs, serving customers and employees seamlessly across voice, chat, email, and back-office systems in any language or cultural context.
Role Overview
Requirements
8+ years in software engineering, architecture, or related technical leadership roles, with proven experience designing complex integrated systems within enterprise SaaS, AI, or related tech environments.
Strong understanding of system integration, APIs, and enterprise software ecosystems (e.g., CRM, ERP, telephony, ticketing systems).
Experience with modern AI/ML platforms and frameworks, ideally including conversational AI or automation agents.
Familiarity with cloud platforms (AWS, Azure, GCP) and scalable software architectures.

Ability to analyze client business processes and translate them into structured automation and AI agent designs.
Proven experience documenting system architecture, data flows, and interface specifications.
Experience building new functions or operations in growth-stage companies or new markets.
Excellent English (written and spoken) plus fluency in at least one local language.
Outstanding communication, stakeholder management, and executive presence - you know how to hold the room.
Outcome-driven and highly independent, equally confident rolling up your sleeves or zooming out to shape long-term strategy.

Solution Architect, italy Rome

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