Senior Driver Investigation Incident Process Improvement Manager
Pubblicato il 13-08-2026 - Amazon in Milano
We are Amazon; we pioneer.Since opening our virtual doors in 1995, we've been pushing the boundaries of possible further and further.Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams band together, roll up their sleeves, and aren't content with just standing still. We're aiming to become the most customer-centric company on Earth.The Amazon Logistics EU Deliver Service Partners (DSP), Engagement and Escalations team owns all EU wide initiatives in Driver and DSP 1.0/2.0 engagement and escalations. Our organization has a strong record of ownership, creating mechanisms and providing tools that will allow our customers (Country leaders, DSP and Stations Managements, Drivers, Onsite Managers and DSP owners) to understand and improve engagement as well as retention.
The EU Engagements & Escalations team at its core combines reporting, project and operational resources to deliver drivers and customers experience improvements in Europe. Our organization is a vital subject matter and operations hub that provides the global Amazon Logistics community with the knowledge, the right short and long-term strategies to drive improvement and delight Drivers and DSP stakeholders while protecting customer experience.The candidate we are looking for will have a large impact on our mission to carefully carry out the most sensible and critical incident investigations and establish, expand and standardize our team internal investigation incident management processes. As a strong influencer of all our partner teams (DSP Management, DS Ops, Legal, PR, Transportation Risk and Compliance) in the DSP ecosystem, the successful candidate will achieve tangible results with a win-win mindset for all our stakeholders that impr