NationalB Aftersales

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ROLE OVERVIEW

Le seguenti informazioni forniscono una panoramica delle competenze, delle qualità e delle qualifiche necessarie per questo ruolo.

We are looking for a National B2B Aftersales & Fleet Account to lead and optimize the end-to-end aftersales service relationship with key B2B customers across the automotive sector.
In this role, you will act as a strategic partner and operational reference point, ensuring high service performance and customer satisfaction. You will coordinate cross-functional teams (Call Center, Customer Care, Technical, Parts, and Brand organizations) to deliver efficient, consistent, and high-quality service solutions.
This position combines account management, service consulting, and performance analytics, with a strong focus on continuous improvement and customer experience excellence.
KEY RESPONSIBILITIES

Account Management & Customer Relationship

Act as the main point of contact for B2B customers on all aftersales service topics
Build and maintain strong, trust-based relationships with key stakeholders (fleet, leasing, rental companies)




Ensure clear, proactive, and professional communication aligned with client expectations
Service Coordination & Issue Resolution

Serve as the operational interface between customers, Call Center, and internal teams
Coordinate with Parts, Technical Assistance, Brand Organizations, and Customer Care (Care4Fleet)
Monitor open cases, ensure timely resolution, and proactively escalated when needed
Process Optimization & Consulting

Analyze end-to-end aftersales processes and identify improvement opportunities
Provide consultative support to optimise workflows and service efficiency
Support customers in adopting and effectively using digital service tools
Performance Monitoring & Reporting

Track KPIs and service performance using dashboards and reporting tools
Prepare and present insights during customer reviews, performance meetings, and workshops
Define improvement actions and monitor their implemen

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7dxl0z