Global IT Analyst for CRM Ecosystem
Pubblicato il 13-08-2026 - MENARINI Group in Città Metropolitana di Firenze
Overview: Inside the Global Application and Processes Department for MMKT, BD, Distribution & HR this position reports to the Global delivery manager and is focused on Projects management and operations for Marketing solutions. Main Activities & Responsibilities: Develop and deliver digital transformation solutions, following cutting edge standards and technologies; Drive innovation and digital efficiency by integrating AI tools and technologies into project management, software development lifecycle (SDLC), and operations. Optimisation and automation of business processes and the application landscape; Support existing business applications within the scope of application lifecycle management in coordination with the Business Solution Design team. Promoting and encouraging the Innovations; Project Management: Full lifecycle management of business solution projects; Supervise RFI/RFP processes and tender documentation; Architect and optimize application landscapes with stakeholders; Manage solution roll-outs to end users. Innovation:
Scout software and technologies to update ICT competencies; AI Integration & Strategy: Implement AI solutions to optimize project management, SDLC, and operational efficiency. Application Maintenance: Oversee ICT service quality, SOP compliance, and system integration, including: SLA-based incident and ticket management; User lifecycle management (creation to closure); Functional and data change service requests; Availability monitoring and tool maintenance. Maintain CMDB data for software solutions; Job Requirements: Education: Bachelor or Master degree in Computer Science/Software Engineering English language: Intermediate level Professional experience: 3 years relevant professional experience in a comparable position with focus on project management activities in an international company with a complex structure or in a consulting company Additional knowledge: Project management fundamentals Proven experience with AI tools and techno