Customer Quality Engineer

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Building cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward.

What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works.

Learn more about this role and how you can begin driving your career forward

Job Title
Customer Quality Engineer

Location
Reggio Emilia, 42124

Italy

Travel
Required Travel: 0 - 30%

Job Description
Position summary
We're looking for a Customer Quality Engineer in Reggio Emilia. This role involves managing customer complaints, delivering product excellence and ensuring customer satisfaction.





Collaboration with cross-functional teams across the Organization will be part of your daily tasks to ensure tailored, fact-based, and timely responses.

Main Responsibilities

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- Manage customer quality complaints end-to-end, from receipt to closure.
- Analyze customer non-conformities and coordinate resolution using structured problem-solving tools (e.g., 8D, RCA, Ishikawa, 5 Whys).
- Colaborate to ensure production continuity by minimizing the impact of quality issues on volumes and deliveries.
- Act as the main point of contact for customers on quality topics, ensuring clear, timely, and professional communication.
- Coordinate internal activities with technical departments (R&D;, Manufacturing, Industrial Engineering, Supply Chain) to identify root causes and implement corrective and preventive actions.
- Monitor the effectiveness of implemented actions and ensure formal closure of complaints wi

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7dy28q