Customer solutions manager
Pubblicato il 13-08-2026 - Amazon Web Services in Milano
Position Overview "This position is preferably intended for candidates belonging to Protected Categories with certification as beneficiary law 68/99 Art.1 (employment of people with disability)." Role Summary As an AWS Customer Solutions Manager (CSM) you will be responsible for guiding the largest and most complex Italian customers along their multi‐year journey to the cloud. In this highly visible position you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer. You will be a critical partner to our AWS customers, leveraging your delivery experience with large‐scale transformations to shepherd the customer through their stages of AWS adoption, guiding them operational, educational, and governance aspects of a successful AWS cloud journey. You will interface with AWS customers and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations.
You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers' key milestones. The execution of education plans, roadmap to business outcome alignments, executive briefing sessions, and go‐live events and transitions are a few items owned by the CSM that are critical to the success of our customer's cloud journey. Key Responsibilities Guide enterprise customers through cloud adoption, ensuring effective collaboration across AWS teams. Drive education, roadmap, executive briefings, and go‐live events. Translate strategic account plans into actionable execution steps. Evangelize AWS services and influence customer adoption. Lead cross‐functional virtual teams, negotiating stakeholder buy‐in. Basic Qualifications Experience leading complex, large‐scale IT/digital/business transformation or migration programs. Experience in a custo