Customer success manager
Pubblicato il 13-08-2026 - Lexroom in Milano
At Lexroom , we set the bar for legal AI—clear, fast, and built for trust. In just a few years, what began as an idea has become a reliable platform adopted by thousands of legal professionals across Europe. Our mission is clear: make the law faster, clearer, and more reliable , giving lawyers, law firms, and companies the time and confidence to focus on what truly matters. We're growing fast, backed by top-tier investors and a world‐class team committed to rigor, clarity, and impact. Today, Lexroom is a trusted partner , shaping the evolution of legal AI with the same rigor and precision that define our product. Why Lexroom ? Shape the Standard: Be part of the team setting the benchmark for legal AI in Europe. Work with the Best: Collaborate with exceptional minds driven by competence, curiosity, and ambition. Deliver Meaningful Results: Your contribution will empower legal professionals to make faster, clearer, and more reliable decisions worldwide. Join us as Customer Success Manager – Mid‐Market to own a growing portfolio of mid‐market Italian clients. You will manage law firms,
in‐house legal teams, and companies scaling with Lexroom, and be their main point of reference from onboarding through renewal and expansion. You report into our Customer Success leadership (Stefano Tuvo, area lead) and operate with speed and autonomy across a high‐volume, high‐impact book of business. What You'll Do Own a portfolio of mid‐market accounts end to end—from onboarding through ongoing outcomes, renewals, and growth. Build strong relationships with key stakeholders, ensuring client goals and Lexroom solutions stay aligned at every stage. Maximize revenue per account: drive renewals, upsell opportunities, and product adoption across your book of business. Run structured onboarding and follow‐up cycles that deliver measurable impact, with a mix of remote and on‐site touchpoints. Surface client feedback to Product, Marketing, and Operations, and track account health through dash