Fleet Hospitality Director

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7dzs1d

Qualification:

Minimum of 3 years of hospitality experience preferred with expert knowledge of Forbes Travel Guide service.

Proven ability to design, build and implement training programs that meet the specific needs of the shipboard operation.

Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, and guest/crew satisfaction evaluation techniques.

Expert in using Microsoft Office 365 suite

Advanced knowledge of principles and techniques of coaching, mentoring, and performance consulting.

Knowledge of principles and processes for providing personalized services including needs assessment techniques, quality service standards, and guest/crew satisfaction evaluation techniques.

Ability to use multiple communication and interaction methods to collaborate effectively to get results and develop customer champions

Ability to speak English clearly, distinctly, and present professionally

Exceptional skills in report writing and record keeping

Duties/responsibilities:





Collaborates with L&D;/HR partners to develop tailored training based on identified opportunities

Responsible for influencing the scores of the Forbes Travel Guide ‘Quality Assessments’ and ‘Global Partner Ratings’ conducted fleet-wide.

Identify areas of opportunity based on observations, from previous Forbes Quality Assessment reports and internal evaluations to then provide targeted support to both individual owners and department leaders.

Submit post-visit elevation planning reports to Executive Committee and onboard owners.

Focused on ensuring consistent delivery of the Retreat Program service standards, set-ups, and SOPs to elevate the suite experience.

Consultative holistic approach to ensure cross departmental communication is open & strong

Owner of the Self-Evaluation 5-star Performance Platform, ensuring that it is being used across the fleet consistently, partnering with leaders across the fleet to

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7dzs1d