Front office agent

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7dzs67

The Front Office Agent will be responsible for providing excellent and consistent service to guests before arrival, upon arrival, and during their stay, from check-in to check-out, in order to create memorable and personalized experiences for all guests. They must deliver the highest quality of service at all times and anticipate and exceed guest expectations. He/She will assist guests, patrons, tenants, or employees with personal services such as making dinner and tour reservations, offering suggestions for events, arranging transportation and any related service towards guest’s needs

At beginning of each shift, always control the daily agenda & Logbook in order to check any last minute changes, and to double check that services are indeed confirmed with restaurant, transportation services ecc

Make sure that any fixed charges related to Transportation costs or any other payment services are correctly inserted in Opera on guest’s reservation

Provide normal FO Agent activities such as Check in, Check out, @ info email inbox control,



scheduled with the usual Front Office shifts (AM-PM-NIGH)

Respond to general Front Office responsabilities

Provides a variety of business services such as shipping packages and assisting with printing needs

Fulfills unusual requests such as arranging for adventure experiences such as hot air balloon rides, coordinating special moments for guests, and searching for hard-to-find items

Develops and maintains service relationships to fulfill the needs of patrons, customers, guests, or employees

Represent the main point of contact for guest’s needs and request (Email & WhatsApp)

Italian work permits

Previous experience of at least 6 months in the same role, preferably in luxury hotel establishments

Customer orientation and good problem-solving skills

Flexibility in working hours and availability to work shifts/weekends

Excellent knowledge of English, knowledge of a second foreign language will be a preferred requirement

A dynamic

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7dzs67