Remote Technical Support Specialist
Pubblicato il 13-08-2026 - ABB in Italia
Noi di ABB aiutiamo le industrie a operare in modo più snello e pulito, e ogni persona qui contribuisce a rendere possibile tutto questo. Questa Posizione Risponde a Service Team Leader
Your Role And Responsibilities In this role, you will have the opportunity to ensure the Service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy customers. Each day, you will execute technical support, act as a specialist, and solve problems in your own area of expertise. You will also showcase your expertise by communicating both with the customer and ABB sales teams proactively to ensure customer needs are understood and business opportunities utilized for service growth.
The Work Model For The Role Is You will be mainly accountable for:
Providing technical support and solving problems in own expertise area via remote or on-site service in any Service category.
Determining effective Service applications, equipment, and methods to develop, market, or manufacture new Service offerings to respond to customer requirements cost-effectively.
Providing technical consulting on Service solutions to management and customers.
Identifying new sales opportunities, proactively communicating both with the customer and ABB sales teams to ensure customer needs are understood and business opportunities utilized for service growth.
At least 5 years' experience in service activities.
Experience in coordination engineering teams about design of control logic for energy production systems, DEHC, BMS, boiler, etc. Specific knowledge of software applications in power market like Reactive Power Regulation "Sart", Primary Frequency Power Regulation.
At least 5 years' experience in the commissioning phase of the above-mentioned applications and control logic. Experience using virtualized systems, covering configuration, operation, and maintenance.
The candidate must possess the following product expertise at excellent level: INFI90, Harmony and S+ Suite