International Sales Back Office Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7e0b7r

Department
Location
Working Hours
Full-time, 40 hours per week, 08:30 to 17:30
Travel
Occasional travel, up to 10%
Company Overview
COSMED is a leading company in the design and manufacturing of cardio pulmonary diagnostics systems and software. Our solutions are used worldwide by universities, hospitals, research institutes, sports science centres, rehabilitation facilities, and organisations operating in the health and wellness industry.
Position Overview
We are looking for an International Sales Back Office Specialist to join our International Sales Department at COSMED HQ.
This role is ideal for a proactive, organised and customer-oriented professional who enjoys working in an international environment and supporting sales operations from order entry through to shipment coordination and customer follow-up.
The selected candidate will act as a key point of contact between international customers, Area Managers, sales teams and internal departments, ensuring accurate order management, smooth communication and a high level of customer satisfaction.
Key Responsibilities




Order Management and Customer Support
- Manage the full order lifecycle, including order entry, confirmation, tracking and follow-up.
- Review purchase orders to ensure accuracy of pricing, terms, quantities and product codes.
- Act as a central point of contact for customers and internal departments regarding order status, delivery updates and related issues.
- Handle order-related queries, delays and escalations, ensuring timely and effective resolution.
- Support Area Managers and sales teams in their daily activities.
- Maintain and update the CRM system, preferably Odoo, including opportunities, sales cases and pipelines.
- Proactively liaise with customers to support commercial initiatives and business development activities.
- Prepare reports and analysis for senior management.

Logistics and Shipping Coordination
- Coordinate shipments with freight forwarders, carriers and internal department

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7e0b7r