Chief CX

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7e0i46

KeyPartners in Milano is seeking a Head of Customer Experience to build and scale our Customer Success and Customer Support functions. This is a core business role aimed at turning Customer Experience into a competitive advantage and a revenue driver.
You will own the end-to-end CX strategy, structure and scale CS and Support from the ground up, and design processes that work at 10x scale. The role is highly data-driven, with metrics like churn, NPS, SLA, retention and expansion guiding

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7e0i46