IT Support Specialist
Pubblicato il 13-08-2026 - BCIC Swiss in Milano
BCIC Swiss GmbH | Best Connect International Company is looking for an experienced Hardware Support Technician | On-site position in Italy.
Key Responsibilities:
- Provide hardware break-fix support, including whole-unit replacement when required
- Manage and maintain on-site spare hardware and equipment
- Deliver deskside and end-user IT support
- Perform hardware installations, replacements, upgrades, and configuration changes
- Troubleshoot issues across Windows, macOS, Linux, and mobile devices
- Support network-related issues involving LAN, WAN, Wireless, VPN, and VLAN
- Provide professional support to end users, management, VIP users, and local technical teams
- Follow defined IT processes, work instructions, and escalation procedures
- Manage proactive and reactive technical escalations
- Perform asset tagging and maintain accurate records in the asset management system
- Conduct weekly physical inventory checks and report hardware movements and outflows
- Coordinate with external suppliers for repair and replacement of damaged or faulty equipment
- Maintain accurate documentation and provide regular status and inventory reports
Requirements:
- Valid work permit to work in Italy
- Several years of professional IT support or hardware support experience
- Strong hands-on experience with hardware troubleshooting and break-fix support
- Good knowledge of Windows, macOS, Linux, and mobile devices
- Understanding of LAN, WAN, Wireless, VPN, and VLAN
- Fluent in English and Italian
- Strong communication and customer service skills
- Ability to work independently in an on-site environment
How to Apply:
If your profile matches the above requirements, please apply via Indeed by sending your English CV
Mention the position title in the subject line
Apply now and join BCIC Swiss!
Work Location: In person
Job Type: Full-time
Pay: Up to €135.00 per day
Work Location: In person