Customer Operations Specialist - Italy

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7e0z3c

ph3About Blank /h3 pBlank is a company backed 100% by Crédit Agricole Group, the world’s 10th‑largest banking group, and supports all self‑employed professionals by meeting their specific needs. How? By combining a professional bank account with administrative and financial management tools. Our mission is clear: to ease professionals day‑to‑day work through a responsive and easy to use application. Blank gives them every chance of success! /p h3Our added value /h3 pUltra‑fast account opening – get started in just 5 minutes. /p pSmart tools for an easy and fast company management – create and send estimates, pro‑forma invoices, and e‑invoices (soon) in a simple click. /p pDedicated customer support – our team provides immediate and human assistance. /p pComprehensive insurance coverage – tailored protection for the real risks self‑employed professionals face: accidents, professional liability, and more. /p pTo sum up, Blank's value proposition is to give professionals all the relief they need to focus on and grow their business, and succeed. /p h3Our ambition? /h3 pWe want to continue accelerating our strong growth in the Italian Market! /p h3Our team /h3 pWe protect and enable the company’s growth by ensuring robust and efficient KYC/KYB operations, with a strong focus on business client onboarding, regulatory checks, and screenings. At the same time, we drive customer success and support by guiding prospects through the onboarding journey, resolving issues quickly, and helping clients unlock the full value of our services. We continuously improve our processes to provide a seamless, compliant, and client‑centric experience. We work closely with marketing, product, compliance,



and external providers to ensure every step of the customer journey – from onboarding to long‑term relationship – is smooth, compliant, and value‑driven. In order to help you integrate with the team we offer you: /p ul liA bgreat deal of autonomy /b to proactively make proposals, implement them quickly and observe the results; /li liA bhands‑on onboarding process /b and support from experienced colleagues; /li liA bprogression in an agile environment /b, with the opportunity to create and consolidate your own position and modulate it according to your preferences and skills; /li libExposure to the fintech ecosystem /b and regulatory best practices. /li /ul h3Your mission /h3 ul libAnalyze information and documentation provided during the client onboarding funnel /b, if needed also contacting clients, in order to ensure the completeness and compliance of the informations; /li libProvide stellar client support /b, helping them with account‑related inquiries, as well as with account creation requests; /li libHelp shaping our processes /b and collaborate in the development of the operations team; /li liAct as bpoint of contact for our external support suppliers.



/b /li /ul h3What you’ll bring /h3 ul liYou have at least 1byear of experience /b in a similar role; /li liYou have a bstrong analytical mindset /b and enjoy working in a team; /li liYou can badapt to different processes /b and demonstrate bautonomy /b in your work; /li liYou are bempathetic /b and thrive in bcommunicating with prospects and customers /b on a daily basis; /li liYou are Italian native or bilingual, and fluent in English. Knowledge of French is a plus; /li liExperience in fintech would be a plus. Knowledge of Hubspot and Google Sheets would be a big plus. /li /ul h3What we offer /h3 pWe defend the same values for our clients as we do for our teammates: expertise, pragmatism, proximity, optimism and, of course, freedom and ambition! /p ul liA bpermanent contract /b and bcompetitive salary /b based on your profile and experience. /li liTickets restaurant at Edenred: €5.4 per working day entirely paid by Blank. /li liHealth protection: a complementary and extensive health coverage provided by UniSalute. /li liHybrid remote, 2 days/week; Blank covers 100% of the costs incurred up to a maximum of €400 every two years per employee. /li liTraining package. /li /ul h3The hiring process /h3 ul libFirst interview /b with Stefano, Customer Operations Manager – 45 minutes /li libTechnical interview /b with Stefano and Julien, Country Manager Italy – 1 hour /li liMeeting the team at the office and chat with Fabio, CEO – 1 hour /li liPotential reference check /li /ul pAt Blank, we celebrate diversity as an opportunity for growth and corporate enrichment. In our company, we promote personal uniqueness and individuality, and we do not discriminate based on disability, neurodiversity, gender identity, biological sex, sexual orientation, marital status, parental status including pregnancy, age, ethnicity, origin, religion, political ideology, or other characteristics. Our selection processes are based solely and exclusively on the merit, professionalism, attitude, and talent of each individual. /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7e0z3c