Customer Solution Expert (Triveneto/Emilia Romagna)

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ph3Customer Solution Expert (Triveneto/Emilia Romagna) /h3pJoin to apply for the Customer Solution Expert (Triveneto/Emilia Romagna) role at bBD /b /ph3Job Description Summary /h3pAs Customer Solution Expert you will consolidate and develop relationships with laboratory technicians and managers in clinical and microbiological laboratories through consultation and technical/scientific support for solutions, diagnostic protocols, software, reagents, and devices.
In-depth understanding of the technical and operational needs of solution users, preparing activities, tools, and services vital to improve the quality, safety, and efficiency of clinical laboratory processes.
Proposal and implementation of DS products, services, and solutions according to strategic-operational indications provided by Management and synthesized in assigned objectives (personal and team).
/ph3Main responsibilities /h3ulliBuilds and manages relationships: Establishes direct connections with stakeholders like Microbiology, Clinical Pathology Units and Pathological Anatomy.
/liliEnsures implementation: Ensures timely implementation of new equipment and systems post-DS solution installations.
/liliCustomer support: Assists customers in using DS solutions accurately and handles product complaints and recalls promptly.
/liliCollaboration and analysis: Collaborates with local and European teams to maintain relationships and analyzes diagnostic procedures for improvement opportunities.
/liliTraining and feedback: Conducts auditing, training, and user education activities, supervises activities within company systems, and collects structured feedback.
/liliProduct launch and support: Actively participates in product launches, preventing user difficulties, and contributes to Scientific Support activities /liliCoverage of Lombardy area.
/li /ulh3Qualifications /h3ulliBachelor degree or equivalent experience in Scientific Disciplines, preferably with a specialization in Microbiology.
/liliDeep understanding of purchasing mechanisms in public and private hospital settings.




/liliProficiency in Solution Selling techniques.
/liliExcellent command of Windows XP and major Microsoft Office applications, particularly Excel.
/liliStrong problem-solving abilities and entrepreneurial spirit.
/liliContinuous scientific updating and personal development.
/liliAbility to understand customer needs and focus on customer development.
/liliPreferably located within the region.
/li /ulpOur target base salary range for this role is between b€40,400 and €50,000 /b per year, complemented by a competitive premio structure and a comprehensive benefits package.
/ppClick on apply if this sounds like you!
/ppWe are the makers of possible /ppBD is one of the largest global medical technology companies in the world.
Advancing the world of health is our Purpose, and it's no small feat.
It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
/ph3Why join us?
/h3pBD is proud to be certified as a Top Employer **** in Italy, reflecting our commitment to creating an exceptional working environment.
/ppA career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture.
You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
/ppTo find purpose in the possibilities, we need people who can see the bigger picture,



who understand the human story that underpins everything we do.
We welcome people with the imagination and drive to help us reinvent the future of health.
At BD, you'll discover a culture in which you can learn, grow and thrive.
And find satisfaction in doing your part to make the world a better place.
/ppBecome a bmaker of possible /b with us!
/ppAt BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry.
For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance.
Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
/ppBecton, Dickinson and Company is an Equal Opportunity Employer.
We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
/ppSalary Range Information: b€40,****** - €64,****** EUR Annual /b /ppRequired Skills /ppOptional Skills /ppSeniority level /ppEmployment type /ppJob function /ppIndustries /ppBD is an Equal Opportunity Employer.
We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
/ppSalary Range Information: €40,****** - €64,****** EUR Annual /p /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7e15pv