Inside Sales Lead

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7e1toh

Inside Sales Lead

Location: Malnate (VA), Italy (Hybrid)

Reporting To: Sales Manager

Key Responsibilities
- Lead, coach, and develop a team of approximately 10 Sales Administration professionals located across multiple Italian sites.
- Foster a culture of accountability, collaboration, continuous improvement, and customer focus.
- Monitor workload, performance, and development plans to ensure effective team execution.
- Serve as the primary point of contact for selected strategic customers and key accounts.
- Build strong customer relationships to ensure high levels of satisfaction and responsiveness.
- Support customer escalations and coordinate timely resolution of complex issues.
- Oversee the complete order-to-delivery process for external and intercompany customers.
- Ensure accurate and timely processing of customer orders, quotations, shipping documentation, and commercial records.
- Support Sales Account Managers, distributors, and direct customers throughout the commercial lifecycle.
- Act as the key liaison between Sales, Supply Chain, Procurement,



Production Planning, Logistics, and Finance.
- Coordinate product availability, delivery schedules, and customer priorities to ensure business commitments are met.
- Support Sales and Operations Planning activities through effective communication and execution.
- Oversee export activities, international shipments, customs documentation, and licensing requirements.
- Ensure compliance with company policies, trade regulations, export controls, and applicable legal requirements.
- Manage activities related to defense and controlled products where applicable.
- Identify opportunities to improve customer service, order management, and commercial processes.
- Develop and monitor KPIs related to order fulfillment, customer satisfaction, service levels, and operational efficiency.
- Drive process standardization and best practices across locations.

Qualifications

Education & Experience
- Bachelor’s Degree or equiva

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7e1toh