Junior Customer Success Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7e2r3q

WHO WE ARE
At Cora, we're building the first AI-powered Operations Management Platform for the hospitality industry.

We help hospitality teams simplify operations, reduce friction, and deliver better guest experiences — effortlessly.

We believe work should feel like great hospitality: smooth, human, and actually enjoyable.

Today we work with 300+ properties and around 10,000 users across Italy, Spain, Portugal, Greece, and Albania. We're growing fast — and that means a lot of new hotels to bring on board, properly.

THE ROLE
We're looking for a Customer Success Specialist to own the moment that matters most: the first weeks after a property joins Cora.

You’ll set up new hotels, train their teams, and make sure Cora actually gets used — by housekeepers, maintenance staff, and front office people who often have never worked with a management tool before. Then you’ll stay with those accounts: watching adoption, solving friction, spotting where Cora can do more for them.

Here’s the thing: the best person for this job has worked in a hotel. If you’ve spent a year at reception, you already know what a stressful check-in looks like, why the housekeeping report is always late, and how a GM talks. That knowledge we can’t teach — everything else, we can.

WHAT WE’RE LOOKING FOR

Direct hospitality experience – even just 1 year at reception, front office, or guest relations. This is the part that matters most to us.

Fluent Italian and English. Spanish is a strong plus.

Comfortable teaching and explaining

Organized and reliable – you’ll be the single point of contact for dozens of properties

Curious about tech, or at least unafraid of it. You don’t need a technical background; you need to want to understand how things work.

Proactive: we’ll tell you the goal, not every single step





No previous SaaS or Customer Success experience required. We’ll teach you that.

WHAT YOU’LL DO

Own the onboarding of new properties end to end: setup, configuration, staff training, first weeks of usage

Run training sessions on site and remotely, in Italian, English, and Spanish

Monitor adoption across your accounts and step in before a customer goes quiet

Be the go-to contact for your properties — the person they actually want to call

Collect and structure customer feedback, and bring it to the product team

Spot upsell and expansion opportunities within existing accounts

Help us build the onboarding playbook: you’ll shape how we do this, not just execute it

WHAT YOU’LL LEARN

How a B2B SaaS company works from the inside — product, sales, success

Customer success methodology: onboarding, adoption metrics, retention, expansion

How to read data and turn it into a conversation with a client

Account management and commercial skills that transfer anywhere

How a product gets built, and how customer feedback actually changes it

WHY YOU’LL LOVE WORKING AT CORA

A real career change. You know hospitality operations from the inside. Here you turn that into a tech career — without giving up the part you’re good at.

Real ownership from day one: your accounts, your relationships, your numbers

A young, smart, and supportive team, with direct access to the founder (ex GM @ Accor)

Flexible working setup

Permanent contract at the end of the apprenticeship, and a real career track: Specialist - Customer Success Manager - Senior CSM / Account Management. We promote from within.

RAL €25–28K, based on experience

READY TO START?
If you’ve worked in a hotel and you’ve always thought "there has to be a better way to run this" — that’s exactly what we’re building. Come build it with us.

#J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7e2r3q