TOS Admin Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7e2zxf

ppThe TOS Admin Manager is responsible for the administration, configuration, support, and continuous improvement of the Terminal Operating System (TOS), ensuring it supports safe, efficient, and reliable terminal operations. /ppThe role acts as the business owner of the TOS, translating operational requirements into system solutions while ensuring data quality, system stability, and alignment with terminal business processes. /ppWorking closely with Operations, Planning, Commercial, Finance, IT, and the TOS vendor, the TOS Admin Manager supports system enhancements, digitalization initiatives, and continuous process improvement. /ph3Organizational Scope /h3ulliAdminister and maintain the Terminal Operating System. /liliManage system configuration, master data, and user access. /liliEnsure system availability, data integrity, and configuration control. /liliMaintain system documentation and configuration records. /li /ulh3Business Support /h3ulliTranslate business requirements into TOS solutions. /liliSupport Operations, Planning, Gate, Yard, Rail, Vessel, Cargo Control, and Billing users. /liliAnalyse system issues and coordinate corrective actions. /liliEnsure business processes remain aligned with TOS functionality. /li /ulh3Projects Continuous Improvement /h3ulliSupport TOS implementation and upgrade projects. /liliCoordinate User Acceptance Testing (UAT). /liliValidate new functionality before production release. /liliIdentify opportunities for automation and process improvement. /li /ulh3Systems Integration /h3ulliCoordinate interfaces between the TOS and external systems, including ERP, PCS, Customs, OCR, VBS, GOS, Business Intelligence, and Port Authority systems. /liliMonitor interface performance and coordinate issue resolution with IT and vendors.



/liliAct as the primary business contact for the TOS vendor. /liliCoordinate system enhancements and issue resolution. /liliMonitor vendor performance and support service improvements. /li /ulh3Reporting Training /h3ulliEnsure operational data accuracy and KPI reporting. /liliDevelop user documentation and operating procedures. /liliTrain users and promote TOS best practices. /liliSupport change management and user adoption. /li /ulh3Authority /h3ulliManage user roles and permissions. /liliPrioritize business enhancement requests. /liliEscalate business-critical system issues. /li /ulh3Key Performance Measures /h3ulliIncident resolution time /liliChange implementation success /li /ulh3Education Experience /h3ulliBachelor’s degree in computer science, Engineering, Logistics, Information Systems, Operations Management, or equivalent experience. /liliMinimum 5 years of experience with Terminal Operating Systems in container or Ro-Ro terminals. /liliExperience in TOS administration, implementation, or business systems. /liliExperience with Navis N4, CyberLogitec, SPARCS, CATOS, Tideworks, or similar TOS platforms. /liliExperience supporting TOS implementation projects is an advantage. /li /ulh3Technical Skills Knowledge /h3ulliAdvanced knowledge of Terminal Operating Systems. /liliBusiness process mapping and workflow design. /liliMaster data and user administration.



/liliSystem interfaces and API concepts. /liliSQL and database fundamentals. /liliUser Acceptance Testing (UAT). /liliChange and release management. /liliGood understanding of terminal operations, including gate, yard, vessel, rail, cargo control, billing, customs, and IMDG processes. /li /ulh3Behavioural Competencies Required (e.g., organizational skills, ability to lead a team, etc.) /h3ulliStrategic Thinking: Able to anticipate operational needs and develop long‑term planning strategies. /liliLeadership: Inspires, guides, and develops a diverse planning and documentation team. /liliCommunication: Clear, confident communicator with internal teams, customers, and external stakeholders. /liliProblem‑Solving: Strong ability to resolve complex operational challenges under pressure. /liliDecision‑Making: Makes timely, informed decisions in dynamic and high‑pressure environments. /liliCollaboration: Works effectively across departments to ensure seamless operational execution. /liliAdaptability: Able to adjust strategies quickly in response to operational changes or disruptions. /liliAttention to Detail: Ensures accuracy in planning outputs and documentation. /li /ulh3Language Requirements /h3ulliFluent written and spoken Italian. /liliFluent written and spoken English. /li /ulh3Other Requirements /h3ulliAvailability to support major operational incidents and system go-live activities when required. /liliAvailability for overtime and emergency call‑out when required. /liliValid EU work permit. /li /ulh3Disclaimer /h3pThis job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described and may be amended at any time at the sole discretion of the Employer. /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7e2zxf