Customer Experience Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7e31oq

Job Opportunity: Customer Experience (CX) Specialist Company: Worldwide Insurance Partner Location: Milan (3 days in office, 2 days remote)Contract: 1-year fixed-term Join a global team to improve customer satisfaction across 30+ markets.
You will use data and AI tools to track customer feedback (NPS), create clear reports for senior management, and work with local teams worldwide to put customers first.
Retribuzione annua: *************esperienza1 annoresponsabilitàKey Responsibilities Project Management: Manage daily operations for global customer satisfaction initiatives.
Data & Insights: Analyze customer feedback trends using data and AI tools.
Reporting: Create simple, high-quality Power Point presentations for senior leaders.
Platform Support: Help manage the Medallia feedback platform and work with suppliers.
Innovation: Help launch new digital feedback tools and AI best practices.
Collaboration: Coordinate and connect with the global CX team across different countries.qualifiche Requirements: Education: Degree in Business, Economics, Statistics, or Marketing.
Experience: At least one prior job or internship (ideally in marketing,



CX, customer care, or analytics).
Languages: Excellent written and spoken English.
Tech Skills: Good with Data Visualization tools (like Power BI), Power Point, and AI/Gen-AI tools.
Soft Skills: Great organizational skills, analytical mindset, and a proactive team player.
Nice to Have Experience with customer feedback platforms (like Medallia or Qualtrics).
Background in market research or customer satisfaction programs.
Experience in the insurance or financial sectors.
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7e31oq