Service Operations Control Analyst

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7e32z2

We are looking for a motivated and detail-oriented Service Operations Control Analyst to join our Service Business Management team.
In this role, you will transform large-scale operational and financial data (revenue, costs, P&L;, SLAs, contract profitability) into clear, actionable insights through advanced dashboards and reporting.
Your work will directly support margin analysis, contract evaluation, and strategic decision-making in our B2 B printing services business.
Strong hands-on experience with Power BI (dashboard development).
Solid knowledge of data warehouse modeling (Star/Snowflake schemas).
Advanced DAX (and/or MDX) skills.
Strong SQL/data querying capabilities.
Experience with data analysis and data wrangling techniques.
Ability to communicate complex metrics clearly to different stakeholders.
Good English proficiency.
Nice to have: Experience with ERP/ITSM platforms (e.g., Service Now, Jira Service Management).
Python or R for data preparation/visualization.
Experience with Big Query or Snowflake.
Interest in resource utilization modeling or operational analytics.
Apply high standards of accuracyPlan & organise effectivelyCommunicate effectivelyCreate insight

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7e32z2