Operations Manager, Customer Support
Pubblicato il 11-08-2026 - Deel in Lazio
Job-ID: 34ad9ded- cf-******beffa3d3f8b Reference: c67fae8a-02e*****e-ade9-abe77fa6d7eb Team: Payroll Operations Location: Italy, Spain, Portugal, Poland Salary: $40,000 - $70,000 USDEmployment type: Full-time Posted: Who we are is what we do.
Deel is the all-in-one payroll and HR platform for global teams.
Our vision is to unlock global opportunity for every person, team, and business.
Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform.
With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.
Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.
Why should you be part of our success story?
As the fastest-growing Software as a Service (Saa S) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities.
We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy.
In **** alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.
Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50,
Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.
Your experience at Deel will be a career accelerator.
At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives.
With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.
Responsibilities Manage day-to-day operational workflows and identify areas for efficiency improvements.
Support automation initiatives to reduce manual processes and improve accuracy and speed.
Partner with cross-functional teams to streamline tools and processes for both internal teams and customers.
Ensure adherence to operational controls, compliance requirements, and risk management practices.
Contribute to fraud prevention and regulatory alignment efforts by maintaining strong operational standards.
Monitor operational performance metrics and escalate risks or gaps to leadership.
Drive customer-focused process improvements to enhance turnaround times, resolution quality, and escalation handling.
Expand and improve self-service options to reduce dependency on manual support.
Implement regular feedback loops to capture insights and inform continuous improvement.
Coordinate operational readiness for new product or market launches, working closely with cross-functional stakeholders.
Assist with go-to-market initiatives by removing bottlenecks and ensuring smooth adoption.
Track and report operational outcomes, providing insights and recommendations to leadership.
Execute operational projects and strategic initiatives in collaboration with senior leaders.
Qualifications5+ years of experience in operations, preferably in a fast-paced environment (Tech/Fin Tech start-up experience a plus).
Demonstrated ability to manage and mentor small to mid-sized teams.
Strong problem-solving skills and attention to detail with a solutions-oriented mindset.
KPI-driven, with experience tracking and improving performance metrics.
Exposure to process automation and operational tooling.
Background in Fin Tech, consulting, banking, or fast-paced start-ups preferred.
Strong analytical skills with ability to turn data into actionable insights (SQL familiarity a plus).
Collaborative team player with high energy and a bias for action.
Total Rewards Our workforce deserves fair and competitive pay that meets them where they are.
With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Our salary range reflects gross base salary.
For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission.
Salary ranges are quoted in USD as a consistent global reference.
Your offer will be localized to your country's currency using a market-aligned conversion.
Final pay is based on objective, job-related criteria including experience, skills, and location.
We don't ask about salary history.
Offers are based on the role and what you bring to it.
Some things you'll enjoy Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including optional We Work access At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of