Customer Success Associate

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7e3gg4

Company Description
Postura is setting the standard for ergonomic and industrial AI in manufacturing.
In just a few years, what began as a team of four has become a trusted platform adopted by major enterprise groups across Europe. Our AI-powered software transforms how manufacturing companies assess ergonomic risk and optimize production processes — replacing manual, time-intensive assessments with objective, scalable, data-driven analysis.
We work with more than 20 major manufacturing groups, including
Beko, Electrolux, and Piaggio
, and are expanding across Europe and globally. After recently closing a new investment round, we are scaling fast and looking for new talent to double the team over the next year.
Visit our website to learn more.
Why Postura?
Build something that lasts.
This is a founding CS role. You won't inherit a playbook — you'll write it.
Work with the best.
You'll collaborate daily with the founding team — CEO, CPO, and CRO. The CS function is backed by the experience of two top-tier mentors with deep enterprise expertise, and you'll agevolazioni from that knowledge as part of how the team operates.
Deliver real impact.
Adoption, retention, and expansion are not abstract metrics here: they are the business.
Grow fast.
Responsibility and exposure that might take years elsewhere, available from day one.
Role Description
As our
first Customer Success Manager
, you will be a founding member of Postura's CS function, built alongside the founding team from scratch.
You will coordinate and directly manage a significant share of our enterprise client portfolio, operating within a structured ownership system. You will run kickoffs, trainings, checkpoint calls, and adoption reviews — keeping champions aligned, unblocking obstacles,



and making sure every client reaches their goals and renews.
We are looking for someone with a
genuine obsession for client relationship quality
: punctual, precise in meeting notes, rigorous in keeping statuses updated, and able to create the right internal documentation to keep the team aligned. The funnel doesn't update itself — you'll own that discipline.
You will work closely with the
CPO, CRO, and CEO
on the renewal and upsell pipeline, and with our
Ergonomics and T&M; specialists
on domain-specific delivery — you're expected to learn the field and move confidently within it over time.
What you'll work on
Coordinate and directly manage the
onboarding journey
for new plants: kickoff, training (on-site or remote), checkpoints, activation closing, and adoption review
Run
checkpoint calls
to monitor usage, unblock obstacles, and keep clients on track
Manage the
renewal and expansion pipeline
: track contract timelines, anticipate risks, and build expansion plans with champions
Maintain the client relationship at a
personal level
: calling to unblock situations, scheduling extra touchpoints, sending proactive pings and reminders based on next steps — making things happen, not just tracking them
Keep the
Control Tower
— our internal client management system — always current: account health, stage progression, risk indicators, meeting notes




Contribute to building the
CS playbook and processes
that will scale with the portfolio
Surface structured client feedback to
inform product decisions
What You'll Bring
Builder mindset
— you want to create the process, not follow one
Obsession for quality and discipline
: precise notes, updated statuses, clean documentation, a live funnel
Experience in
Customer Success, Account Management, or client-facing B2B roles
— startup, scale-up, or consulting all count
Ability to manage
complex, multi-stakeholder relationships
at enterprise level
Willingness to
travel across Europe
for on-site training and key client moments
Fluent English
— non-negotiable
Comfortable with
structured tools
: CRM, account management systems, Notion
Extra Skills
Other
European languages
(Polish, German, French...) — strong plus given our Central and Eastern Europe expansion
Familiarity with
manufacturing, HSE, or ergonomics
— appreciated, not required
Previous experience in
early-stage startup environments
What We Offer
Paid internship
, with growth opportunities
Flexible work
: we value outcomes over hours
Team & culture
: average age
29
, open feedback, no politics, high trust
Location
Milan (Italy) — hybrid. We're in the office 2–3 times a week and value in-person collaboration with the founding team. We ask for at least one day a week in office, with flexibility prioritized — especially when client travel is involved.
Hiring Process
Screening call (~20 min)
Role interview (~45 min)
Interview with the founding team (~20 min)
? We keep the process lean. We move fast, but we're a small team building hard things — thanks for your patience.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7e3gg4