Customer Experience Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7e3r6a

Job Opportunity: Customer Experience (CX) Specialist Company: Worldwide Insurance Partner Location: Milan (3 days in office, 2 days remote)Contract: 1-year fixed-term Join a global team to improve customer satisfaction across 30+ markets. You will use data and AI tools to track customer feedback (NPS), create clear reports for senior management, and work with local teams worldwide to put customers first. Retribuzione annua: *************esperienza1 annoresponsabilitàKey Responsibilities Project Management: Manage daily operations for global customer satisfaction initiatives. Data & Insights: Analyze customer feedback trends using data and AI tools. Reporting: Create simple, high-quality Power Point presentations for senior leaders. Platform Support: Help manage the Medallia feedback platform and work with suppliers. Innovation: Help launch new digital feedback tools and AI best practices. Collaboration: Coordinate and connect with the global CX team across different countries.qualifiche Requirements: Education: Degree in Business, Economics, Statistics, or Marketing. Experience:



At least one prior job or internship (ideally in marketing, CX, customer care, or analytics). Languages: Excellent written and spoken English. Tech Skills: Good with Data Visualization tools (like Power BI), Power Point, and AI/Gen-AI tools. Soft Skills: Great organizational skills, analytical mindset, and a proactive team player. Nice to Have Experience with customer feedback platforms (like Medallia or Qualtrics). Background in market research or customer satisfaction programs. Experience in the insurance or financial sectors. Il presente annuncio è rivolto a persone di genere femminile (F), maschile (M) e non binario (NB) ai sensi della Legge n. ********, del Decreto Legislativo n. ******** e del Decreto Legislativo n. ******* ed è aperta a qualsiasi persona nel rispetto della diversity e dell'inclusività. Ti preghiamo di leggere l'informativa sulla privacy Randstad () ai sensi dell'art. 13 del Regolamento (UE) ******** sulla protezione dei dati (GDPR).livello di studiolaurea triennale o equivalente

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7e3r6a