Guest Service Agent
Pubblicato il 13-08-2026 - Starhotels in Milano
Join Starhotels and become part of the Front Office team at our Hotel Rosa Grand in the heart of Milan .
As a Guest Service Agent you'll be the first point of contact for our guests, creating memorable experiences during arrival, stay and departure.
Your responsibilities include:
- Being the friendly face that responds promptly to guest inquiries, providing information and assistance.
- Handling check-in, check-out activities as well as other related tasks.
- Efficiently managing guest messages and requests.
- Staying updated about hotel services, guest needs, and special events.
- Ensuring lobby and Front Desk standards and safety compliance.
- Adhering to policies and procedures when working front of house equipment and property management systems.
- A unique personality and a true passion for hospitality.
- Experience in the role.
- Familiarity with Opera PMS for efficient operations.
- Ability to anticipate and resolve challenges and complaint resolution finesse.
- A commitment to delivering a high level of customer service.
- Versatility in handling various work scenarios.
- Enthusiasm when being assigned to both individual and team-oriented tasks.
- Mastery of the local area, enhancing guest experiences.
Embrace global diversity by speaking:
- Italian – fluently
- English – fluently
- Additional languages are a plus.
Unlock a world of benefits including:
- Stylish uniforms with complimentary laundry service.
- Exclusive discounted stays within the group.
- Corporate perks and special discounts with our partner companies.
Our compensation policies are based on the National Collective Labour Agreement (CCNL) for the Tourism Industry , which provides for 14 salary payments per year .
The total compensation package consists of the contractual base salary and provincial allowance established by the relevant salary scales, together with ad additional individual elements, to be defined during the recruitment process. These elements are designed to recognize the ca