Field Support IT Analyst
Pubblicato il 13-08-2026 - Dana Canada in Reggio Emilia
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Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets – passenger vehicle, commercial truck, and off-highway equipment – Dana provides the world’s original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.
Position Summary
Main Responsibilities
- Ownership for all IT activities at the facility (Involved and engaged)
- Serve as Single Point of Contact for the Plant Manager and Plant Staff relative to all aspects of IT, participate in all key meetings (Staff, Safety, Daily/Shift Huddle, Change Control, Program/Launch reviews)
- Serve as ambassador for the plant representing/escalating key IT requirements and issues to relevant IT support and process (Infrastructure, ERP, Manufacturing, etc.) to teams within IT
- In conjunction with central teams, maintain a technology roadmap/plan to track compliance to current standards relative to technology base and 5S organization principles; includes security, local data center, network components/cabinets, and peripherals
- Maintain and post the standard IT in-plant scorecard containing performance to IT metrics, incidents, and deployment/launch status
- Ensure IT policies, procedures, and standards are adhered to
- Budget input and tracking (represent plant requirements in AOP planning cycle)
- Responsible for deployment of Dana IT standards for HW, SW, and processes
- Actively participate in all P1/P2 incident calls providing information on plant impact and failure modes; communicate resolution status to plant personnel on a real-time basis and post incident. Participate in post event root cause analysis (as required).
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- Ensure facility staff is properly