Customer Success Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7e5ouu

At Lexroom, we set the bar for legal AI—clear, fast, and built for trust. In just a few years, what began as an idea has become a reliable platform adopted by thousands of legal professionals across Europe. Our mission is clear: make the law faster, clearer, and more reliable, giving lawyers, law firms, and companies the time and confidence to focus on what truly matters. We’re scaling rapidly, backed by top-tier investors and a world-class team dedicated to rigor, clarity, and impact. Today, Lexroom is a trusted partner, shaping the future of legal AI with discipline and purpose.

Why Lexroom?
- Shape the Standard: Be part of the team setting the benchmark for legal AI in Europe.
- Work with the Best: Collaborate with exceptional colleagues in a culture that values competence, curiosity, and ambition.
- Deliver Meaningful Results: Your work will directly influence how legal professionals operate—faster, clearer, and more efficiently.

At Lexroom, we leave buzzwords behind. Here, you’ll build something that lasts: a trusted platform, a strong reputation,



a new standard for the legal world.

Your Key Responsibilities
- Become an expert on Lexroom and a product specialist, guiding our customers from onboarding to renewal, including upsells.
- Manage the entire funnel for existing business: manage customers, conduct checkpoints/interviews, and perform upsells.
- Work closely with customers to get their feedback, ensuring that their needs are met and that they are satisfied with the company’s product; you will be the main point of contact between the company and our customers.
- Prepare dashboards, monitor KPIs, collaborate with internal teams (e.g., product development, marketing), and share useful insights and ideas on defining our processes.

What You’ll Bring
- 0-1 year of experience in a Sales, Ops, or customer‑facing role.
- Familiarity with sales support tools (HubSpot, Notion, etc.).
- A constant learning mindset and eagerness to join a rapidly growing startup.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7e5ouu