Executive Assistant to General Manager, in charge of Quality

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7e6nb9

Position Summary

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Executive Assistant to General Manager in charge of Quality
This role provides high-level administrative and operational support to the General Manager in charge of Quality, while contributing to the effective implementation and continuous improvement of quality assurance processes aligned with the company’s mission, brand standards, and customer expectations.
The position plays a key role in championing the Quality function, fostering a culture of excellence, and supporting change initiatives aimed at enhancing guest satisfaction, employee engagement, and overall property performance.
Key Responsibilities

Support the development, implementation, and monitoring of quality assurance processes and continuous improvement initiatives.
Act as a point of contact for internal and external stakeholders, managing communications in a professional and timely manner.
Welcome and assist visitors, identifying their needs and directing them appropriately.




Manage correspondence by reviewing, drafting, and responding to routine communications, ensuring accuracy and consistency.
Organize, maintain, and update digital and physical filing systems for records, reports, and documentation.
Prepare and edit letters, reports, presentations, and other business documents using standard office software.
Schedule meetings, prepare agendas, take minutes, and ensure follow-up on action items.
Manage incoming and outgoing mail and communications across multiple channels.
Maintain and update databases, ensuring accurate record-keeping and efficient information retrieval.
Support guest experience by logging, tracking, and coordinating responses to requests and feedback, ensuring timely resolution.
Facilitate smooth office operations by coordinating resources and supporting administrative processes.
Use and maintain standard office equipment and digital tools to

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7e6nb9