Field Service Engineer
Pubblicato il 13-08-2026 - IQVIA Italia in Firenze
pOn behalf of strongBayer, /stronga global company with core competencies in health care and agriculture, strongIQVIA /strongis looking for a strongField Service Engineer /strong -based in Florence- to join an exciting working environment in a dynamic and international atmosphere. /ppbr/ppAs a Field Service Engineer, you will play a key role in ensuring optimal performance of systems and devices, building strong relationships with customers, and contributing to the delivery of high-quality technical service. /ppbr/ppLocation: strongTuscany /strong; preferred residence: strongFlorence /strong area. /ppbr/ppstrongMAIN TASK AND RESPONSABILITIES /strong /pp• Handle service requests ensuring planning, organization, and execution of direct customer support services, promptly visiting customers, analyzing technical problems, and identifying the most appropriate solution; /pp• Prepare service quotes in accordance with company procedures, ensuring customer satisfaction and achieving the profitability goals of the division; /pp• Promote technical maintenance contracts,
customizing the offer based on the customer's needs; /pp• Ensure the inventory is up to date and manage the direct handling of tools; /pp• Contribute to business development by identifying new opportunities through the analysis of customer needs and collaboration with sales and marketing teams; /pp• Establish effective relationships with customers to meet their needs, ensuring a positive outcome in terms of customer satisfaction and product image; /pp• Support the KAM in performing competitive intelligence analysis and identifying sales opportunities for injection systems and disposables; /pp• Responsible for carrying out administrative tasks to ensure the company's quality and safety standards as outlined by the policies. /ppbr/ppstrongREQUIREMENTS /strong /pp• Degree in Biomedical/Electronic/Informatic Engineering or equivalent; /pp• 4-6 years of experience in Radiology service maintenance; /pp• Customer orie