Technical Support
Pubblicato il 13-08-2026 - OMODA JAECOO ITALY in Roma
Technical Support & Technical Flying Doctor – Aftersales DepartmentJob OverviewWe are seeking a highly skilled and dynamic Technical Support & Technical Flying Doctor Specialist to join our Aftersales Department.In this role, you will act as a key technical bridge between our head office and our official dealer network. You will be responsible for resolving complex vehicle technical issues via our ticketing system, conducting hands-on quality checks on newly arrived vehicles, and deploying directly to dealerships as a "Flying Doctor" for urgent and high-priority cases.Key ResponsibilitiesDealer Technical Support (Ticket Management):Manage, analyze, and resolve complex technical tickets submitted by the dealer network.Provide expert guidance on vehicle diagnostics, troubleshooting protocols, and repair procedures.Flying Doctor (On-Site Assistance)Perform field visits to dealerships to troubleshoot and resolve critical, unviable,
or urgent technical issues on-site.Provide hands-on coaching and technical assistance to dealer technicians during complex repairs.Quality Inspection & New Product LaunchesKey Requirements & QualificationsTechnical Background: Degree or Diploma in Automotive/Mechanical/Mechatronic Engineering or equivalent practical experience.Automotive Expertise: Strong background in automotive mechanics, electronics, and advanced vehicle diagnostics.EV / HV Systems Knowledge: Solid understanding of High Voltage (HV) systems, modern EV/PHEV/HEV architectures, and battery technology.Certifications: Safety certifications for working on High Voltage vehicles (e.G., PES/PAV certification or local equivalent) are highly desirable.Language Skills: Fluent English (written and spoken) is mandatory, as you will interact with global technical teams and document technical reports.Soft Skills: exceptional interpersonal, communication, and relationship-building skills. Able to manage stressful situations at dealerships with empathy and authority.Mobility: Full driving l