Who We Are At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.
Our Global Reach JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.
Learn more about who we are and what we do:

The Team You’ll joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
What You'll Do Driving cost optimization, efficiency improvements, and process streamlining through data analysis
Optimization and standardization of in-station processes such as receiving, sortation, route planning and loading
Creation of SOPs, workflows and work instructions
Definition and scoping of system requirements and cooperation with tech teams for system functionalities and design
Creation of reports measuring performance and quality
Creation of training material and train the trainer sessions
Lead root cause analysis (using Lean, 5S or similar tools) to resolve performance gaps in relevant In Station KPIs
Collaborate with stations’ teams to capture challenges and promote process changes
Drive a culture of continuous improvement by trai

Process Improvement Manager

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