YellowSquare is looking for a reliable, professional, and proactive Night Porter - Receptionist for our vibrant Florence hostel. Located in the heart of the city, this role is the heartbeat of our nights: you’ll be the go-to person for our guests when the sun goes down, balancing administrative precision with a watchful eye on the hostel’s safety.

What you’ll do:

Front Desk Management: Dealing with bookings and managing the front desk during the night shift.

Guest Operations: Completing smooth Check-in and Check-out procedures.

Financial Accuracy: Preparing bills, taking payments, and ensuring all night-audit tasks are spot on.

Safety & Security: Patrol and secure hallways, common areas, and our Florence rooftop/entrances to maintain a safe environment.

Problem Solving: Handling guest complaints or technical problems with a proactive mindset.

Emergency Contact: Acting as the first point of contact for any emergencies during the night.

What you’ll bring:

Experience: At least 2 years of experience in a similar role (hospitality or front desk).

Hospitality Soul:

Excellence in customer service—you know how to make a guest feel at home in the Cradle of the Renaissance.

Cool Under Pressure: Ability to stay calm and professional in unexpected situations.

Languages: High proficiency in spoken and written English (any other language is a big plus).

Flexibility: Availability for night shifts and a reliable work ethic.

Team Spirit: A desire to collaborate across departments in a fast-paced environment.

What we offer:

Salary & Contract: CCNL Turismo (Level 3), Full-Time (40 hours/week). The compensation is based on a full-time gross annual salary (RAL) of €25.1k;

Stability: Initial 3-month fixed-term contract with a view to long-term.

Perks: Paid vacations and access to the company canteen.

Rewards: Incentives Plan and Referral program.

Benefits: Employee discounts across all YellowSquare locations (Rome, Milan, Florence and Athens).

Culture: A young, dynam

Night Porter

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