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What will you be doing?

We are seeking a user-focused, detail-oriented, resourceful individual to support the ongoing success of Emiri client deployments. This role bridges product support, user experience, and development by investigating issues, coordinating resolutions, coaching commercial teams,

and managing communication between users, client service teams, and product development.

Job Responsibilities

Apply a voice of customer lens to user feedback and issues to surface enhancement opportunities and influence the product roadmap

Own issue root cause identification and resolution to triage root causes between feature enhancements, system bugs, and user education

Coach commercial teams on the configuration and functionality of Liquid AI; support key client meetings and demos

Support setup, configuration, and QA of client models

Drive continuous improvement of support processes, tools and user education materials

Clearly communicate guidance and resolutions to users or internal teams

Test new enhancements or fixes prior to release to ensure quality and expected behavior

Prepare concise write-ups of confirmed bugs or feature requests for the development team

Requirements

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Client Success Manager

CAMERIERA/E AI PIANI

Addetto Controllo Accessi – Accoglienza e Coordinazione

Ricevi nuove offerte di lavoro

Addetto/a mensa

Ottico Esperto: Crescita in Team