POSITION SUMMARY

Process all guest check-ins, verifying guest identity, form of payment,
assigning room, and activating/issuing room key. Set up accurate accounts for
each guest according to their requirements. Enter Marriott Rewards information.
Ensure rates match market codes, document exceptions. Secure payment prior to
issuing room key, verify/adjust billing. Compile and review daily
reports/logs/contingency lists. Complete cashier and closing reports. Supply
guests with directions and property information. Accommodate guest requests,
contacting appropriate staff if necessary. Follow up to ensure requests have
been met. Process all payment types, vouchers, paid-outs, and charges. Balance
and drop receipts. Count and secure bank at beginning and end of shift. Obtain
manual authorizations and follow all Accounting procedures. Notify Loss
Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching
employees; serve as a role model and first point of contact of the Guarantee of

Fair Treatment/Open Door Policy process. Develop/maintain positive working
relationships; support team to reach common goals; listen and respond
appropriately to employee concerns. Follow company policies and procedures;
report accidents, injuries, and unsafe work conditions to manager; complete
safety training and certifications; ensure personal appearance is clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests; anticipate and address guests’
service needs; assist individuals with disabilities; thank guests with genuine
appreciation. Speak using clear and professional language; prepare and review
written documents accurately and completely; answer telephones using appropriate
etiquette. Ensure adherence to quality standards. Enter and locate information
using computers/POS systems. Stand, sit, or walk for an extended period of time.
Move, lift,

Front Office Shift Leader

CAMERIERA/E AI PIANI

Addetto Controllo Accessi – Accoglienza e Coordinazione

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