Customer Care Representative
Pubblicato il 13-08-2026 - Arrive in Lazio
We’ve signed up to an ambitious journey. Join us As
Arrive, we guide customers and communities towards brighter futures
and more livable cities, it isn’t a challenge just anyone could
take on. Luckily, we have something to help us make it happen. Our
people and our values. We Arrive Curious, Focused and Together.
Just as our entire brand is inspired by the North Star, the shining
light leading travelers to their destinations since time began, our
values guide us. They help us be at our best. For our customers.
For the cities and communities we serve. For ourselves. As a global
team, we are transforming urban mobility. Let’s grow better,
together. The Role As a Customer Care Representative for the
Italian market, you will be the frontline ambassador for Arrive,
providing a professional and exceptional customer experience. Based
in our Rome office , you will work alongside tech support, billing,
and product teams. Your overall scope includes not only resolving
immediate customer needs but also gathering constructive insights
to propose product and process improvements that reduce friction
and elevate the customer journey. How to make an impact Deliver
Exceptional Customer Service - answering incoming multi-channel
requests (via chat, email or phone) from our Italian customer base
(private and corporate) as well as from foreign customers (in
English) who use the service. Drive Team Success - Actively
contribute in meetings and bring fresh ideas to improvement
projects, helping streamline our services and create the best
customer experience. Collaborate to create ONE Team - working
closely with other departments (tech support, billing, and product
teams) to resolve complex issues and provide end-to-end support.
Improvement Initiatives - supporting customer insights collection
to identify solutions to improve our customers' experience journey.
About you You are a thorough, independent, and collaborative team
player who thrives in a high-paced, ever-changing environment.