Technical Customer Support

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7e7krh

Technical Customer Support (Low Voltage) - Apprenticeship

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We are looking for an Apprentice for the Electrical Products (EP) Business Unit in the Smart Infrastructure area who will be trained as a Technical Customer Support Apprentice in Milan.

The Electrical Products Business Unit (EP) provides a comprehensive portfolio of low-voltage electrical products and systems that ensure safe, reliable, and efficient electrical distribution. It supports customers across industries, infrastructure, and buildings with innovative and digital-ready solutions for power protection, control, and distribution.

During the apprenticeship, you will receive comprehensive training to develop your technical and customer-facing skills, supported by a dedicated mentor.

You love to create an impact? From Day 1 you are empowered to make a difference for a better tomorrow with your full potential and creativity.

Responsibilities

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- Providing first-level technical support via hotline to customers on Low Voltage products (e.g. circuit breakers, protection devices, panels…)
- Handling incoming calls, emails, and tickets, ensuring timely and effective resolution
- Supporting customers in troubleshooting and resolving technical issues
- Escalating complex cases to internal experts and ensuring proper follow‑up
- Managing customer requests, complaints, and service cases
- Supporting the creation of technical documentation, FAQs, and knowledge base articles
- Collaborating with sales, engineering, and service teams to ensure a high-quality customer experience
- Monitoring ticket status and maintaining accurate case documentation in CRM tools
- Supporting after‑sales processes, including warranty claims and technical clarifications
- Contributing to the identification and implementation of AI‑driven solutions and continuous improvement initiatives to enhance operational eff

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7e7krh