For several international projects to be held in one of our clients, a multinational company based in Rome, we are looking for brilliant candidates with experience as Service Manager (IT and Digital Transformation):

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Qualifications

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- Degree in Engineering, Maths or Computer Science;
- Engineering or IT background;
- 2 years of experience;

Expertise

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- Good knowledge of cloud environment;
- Familiarity with SOAP, REST architectures;
- ITIL approach knowledge;
- Strong analysis skills.

Other Skills

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- Orientation to problem solving and proactivity;

Main role and activities

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- Creation and understanding of SLAs and KPIs based on the type of service, customer journey and business requirements;

- Definition and design of operational processes for the management and resolution of incidents, service requests and change requests;
- Service team's coordination, designated in the management of incident and issue;
- Problem management: coordination of the various internal and external teams for the resolution of problems and critical issues with a strong impact on the end user and customer experience;
- Service xysqume governance;
- Definition of reports based on technical and business needs.

Benefits

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- Permanent contract
- Individual English courses on online platform
- Training and specialization courses
- Private supplementary health insurance
- Annual pass with unlimited access to the circuit's fitness centers / Pass for public transport

Service Manager

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