13 ago - Lombardia
Boeva Tech
Italian & English Technical Support Advisor Work From Home | Paid Training | Career Growth | Big Tech Project ID: 32341, 32344 Location: Greece (Remote – WAHA Option: All) Operational Site: TP Athens – Piraeus (PPP2) Interview Deadline: 18 June 2026 Training Start Date: 29 June 2026 Training: 14 days – 100% paid, from home Work Schedule: 09:00 - 21:00, Mon-Sun Salary: €1045.72€ gross/month Premio: Up to €300 monthly performance bonus About the Project You will support one of the world's most iconic brands — a global leader and member of the Big Five American technology companies . This is not just a support role — its a structured career path . The department actively promotes growth from Tier 1 to Tier 2 and across other products, making internal progression a core requirement for Central European language markets. Your Role As a Customer Care & Technical Support Advisor , you will deliver premium customer experiences via: Inbound calls Chat Email You'll guide customers through technical and account-related topics while representing a world-class brand known for excellence.
What You'll Be Supporting English Contact Drivers ID (forgotten password, password reset) Battery life & performance Mail issues Misrouted calls Italian Contact Drivers Battery performance optimization Account access & credential recovery Locked devices & regaining access Hardware service arrangements Device updates Data saving & migration App support Audio & network troubleshooting Account & billing issues related to digital stores (apps, movies, music) Working Hours & Schedule Operating Hours: 09:00 – 21:00 Schedule: Monday to Sunday (rotational shifts) Training & Nesting Training Duration: 14 days (fully paid, remote) Nesting Period: 1 week Full call volume with enhanced guidance Internal assessment at the end Clear validation milestones and real promotion opportunities Skills & Competencies Mandatory: Italian C1 & English B2 Significantly advanced PC knowledge MS Office proficiency Typing & A
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