Customer Care Representative

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7e7rj6

We’ve signed up to an ambitious journey. Join us As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together. For this role we are looking for a candidate who speaks Slovenian on native level, to join our Customer Care team in Rome, Italy. The Role We are looking for a Customer Care Representative who always puts the customer first and has a feeling for providing a professional Customer Experience.



You will be part of a team of friendly colleagues in an international environment where your responsibility lies in providing Slovenian customers with excellent support through high availability and flexibility. One of the key missions for a Customer Care Representative is to support the gathering of constructive insight about what our customers want and together with other functions within Arrive, propose product and process improvement to reduce the need for customers to contact us. You will initially contribute & make an impact through: - Answering incoming requests via phone and emails or any other channel used, from our Slovenian customer base (private and corporate) as well as from foreign customers (in English) who use the service in Slovenia. - Executing the strategies for the best customer experience and the of incoming requests, decided by the Customer Care Management Team - Supporting customer insights collection by logging contacts according to the company policy in order to identify solutions to improve our customers' experi

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7e7rj6