On behalf of Bayer, a global company with core competencies in health care and agriculture, IQVIA is looking for a Field Service Engineer -based in Florence- to join an exciting working environment in a dynamic and international atmosphere.

As a Field Service Engineer, you will play a key role in ensuring optimal performance of systems and devices, building strong relationships with customers, and contributing to the delivery of high-quality technical service.

MAIN TASK AND RESPONSABILITIES • Handle service requests ensuring planning, organization, and execution of direct customer support services, promptly visiting customers, analyzing technical problems, and identifying the most appropriate solution; • Prepare service quotes in accordance with company procedures, ensuring customer satisfaction and achieving the profitability goals of the division; • Promote technical maintenance contracts,

customizing the offer based on the customer's needs; • Ensure the inventory is up to date and manage the direct handling of tools; • Contribute to business development by identifying new opportunities through the analysis of customer needs and collaboration with sales and marketing teams; • Establish effective relationships with customers to meet their needs, ensuring a positive outcome in terms of customer satisfaction and product image; • Support the KAM in performing competitive intelligence analysis and identifying sales opportunities for injection systems and disposables; • REQUIREMENTS • Degree in Biomedical/Electronic/Informatic Engineering or equivalent; • 4-6 years of experience in Radiology service maintenance; • Customer oriented approach; • Good organizational skills and ability to be autonomous in working schedules and priority definition; • High flexibility and collaborative approach; • Good knowledge of English (especially written) is a preferred requirement.

TYPE OF CONTRACT • National Collective Labour Agreement: Chemical and Pharmaceutical Industry; • Contra

Field Service Engineer-Medical Devices

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