13 ago - Firenze
The Hoxton
Job Description
What you'll do..
- You make sure our guest experience never flags, even at night Whatever's needed, you treat our guests as individuals, make them feel welcome and their stay special - the Hox way.
- Deal with the coming and going of guests, making sure all bills are correct and contain no surprises.
- Work with all our teams to make sure we're always busy and help with any overbooking levels.
- Answer phones, sort out requests and anything that might arise, involving the team as needed - you're the one-stop-shop for our guests to turn to.
- Assist the Front Office Manager with daily procedures.
- Always maintain a positive and friendly attitude, even when working to achieve solutions to challenges.
- Ensure the safety of guests overnight whilst they are tucked up asleep.
Qualifications
What we’re looking for…
- Individuals. You’re looking for a place where you can be you; no clones in suits here.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You’re not precious. We leave our egos at the door and help get things done.
- You’re up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together, we’d have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other, and has fun along the way.
- It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to.
- Experience of Micros Fidelio Opera or a similar front desk operating system.
- Passion for exceeding guest’s expectations.
- Excellent organisational and communication skills.
Additional Information
What's in it for you...
- The opportunity to work with an exciting new hospitality concept in Florence and have a real impact on
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