Project Incident Manager for Manhattan Active

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7e8din

At Kapres Technology, we are looking for an Project Incident Manager for Manhattan Active (MAWM/MAO) implementations to work with a multinational client, a leader in the logistics sector.

Looking for someone who can start at the latest by end of August and needs to be located in Western Europe due to scale of projects operating in EU Or Eastern/ Central North America.
A Project Incident Manager for Manhattan Active (MAWM/MAO) implementations, responsible for managing critical incidents that threaten project milestones, testing, cutover, hypercare, or go-live. The role acts as the central point of coordination across business, IT, Manhattan Associates, integration partners, and third-party vendors to restore service and minimize project impact.
Key Responsibilities
Incident Leadership
- Lead the management of high-priority project incidents during design, build, testing, cutover, and hypercare.
- Assess incident severity, business impact, and project risk.
- Establish clear ownership and drive incidents through to resolution.




- Chair incident bridge calls and ensure effective coordination across all teams.
- Maintain accurate incident logs, actions, decisions, and timelines.

Technical Coordination
- Coordinate technical teams across:
- Manhattan Active Warehouse Management (MAWM)
- Manhattan Active Order Management (MAO)
- Integration platforms (e.g. API, iPaaS, ESB)
- Customer Systems
- Transport Management Systems
- Carrier integrations
- WCS/WES automation systems
- Identity and infrastructure teams
- Ensure root cause investigations are completed rather than simply implementing workarounds.
- Coordinate defect prioritisation and deployment of fixes.

Stakeholder Communication
- Provide regular executive updates during major incidents.
- Translate technical issues into business impacts.
- Communicate recovery plans, risks, and expected resolution times.
- Manage communications with customers, business stakeholders, vendors, and programme leadership.

Project Del

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7e8din