Patrique Mercier Recruitment FR is proud to present an outstanding opportunity for an Italian Speaking Customer Service Agent to join a dynamic team in Sofia, Bulgaria, with a fully paid relocation package. This role is perfect for individuals seeking to develop their careers in customer service while experiencing life in a vibrant city.

Responsibilities
- Provide excellent customer service to Italian-speaking clients via phone, email, and chat.
- Handle inquiries related to products, orders, returns, and general support professionally and efficiently.
- Resolve customer complaints promptly to ensure customer satisfaction.
- Maintain accurate records of customer interactions and transactions using CRM software.
- Stay informed about products and services to provide knowledgeable assistance to customers.
- Collaborate with internal teams to improve the customer experience.
- Participate in ongoing training sessions to enhance professional skills and product knowledge.

Requirements
- Fluency in Italian and English, both spoken and written.

- Previous experience in customer service roles, preferably in a related industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a customer-focused approach.
- Proficiency in customer service software and Microsoft Office tools.
- Detail-oriented with strong organizational skills.
- Willingness to relocate to Sofia, with relocation costs fully covered by the company.

Benefits
- Comprehensive training fully covered
- Secure employment along with opportunities for career growth
- Competitive salary
- Extra health insurance options
- Access to over 50 benefits and services tailored to your needs
- A welcoming international workplace culture
- Ongoing support and learning opportunities
- 1500 euro singing premio
- Financial assistance for relocation, including transportation, hotel accommodations, rent, and help in securing a long-term place to live

Italian Speaking Customer Service Agent

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